Family Trees Unlocked
Bringing your ancestors to life
Terms
Family Trees Unlocked is managed by Michelle Smith professional genealogist and family historian UK based in Plymouth, Devon. The principal email address is hello@familytreesunlocked.co.uk. These terms should be read alongside my Privacy Policy.
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By authorising Family Trees Unlocked to commence research you agree to the following terms and conditions which is the contract between Family Trees Unlocked and yourself.
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1. Family Trees Unlocked will make every effort to search for and complete family histories of all its clients. Locating all ancestors may not be possible for numerous reasons including: incomplete, badly written, faded, damaged or lost records. Information given to record takers may not have been accurate and certain individuals were missed or avoided being recorded. Documents could have been transcribed incorrectly. Some ancestors simply do not feature in records e.g., an illegitimate child will not have a father named on their birth certificate.
2. The preliminary assessment is free of charge in order to ascertain if further research is possible.
3. Postage and packing is included for England, Wales and Scotland. Other regions will incur an extra charge.
4. When you order the defined Research Package, a non-refundable deposit of the total price is required before research begins. The free preliminary assessment should ensure enough records exist to begin your family tree. The invoice will detail the total cost of the service agreed to and the payment method.
5. When you commission Family Trees Unlocked you enter into an agreement with Michelle Smith to pay the price agreed in return for the product or service offered, as detailed on this website and any correspondence by Michelle Smith. You will have made this agreement in writing (either by email or letter).
6. I will request the remaining balance, payable within 7 days, once the report is print-ready. Please note that no reports will be sent without receipt in full of the cleared balance.
7. Payment can be made by secure UK electronic bank transfer (BACS).
8. When beginning a commission I will ask you, the client, to provide me with information relevant to the commission. You must provide me with accurate information, to the best of your knowledge. If you provide inaccurate information, Family Trees Unlocked by Michelle Smith accept no liability for any resulting inaccuracies in the work.
9.Your report may include copies of birth, marriage and death certificates. Certificates are included in the Research Package price.
10. There is no guarantee that I will be able to trace families back to any specific or requested time period. In addition, I will not be held liable for any inaccuracies, omissions or errors that may occur at any time.
11. The copyright of all reports supplied remains with Family Trees Unlocked and Michelle Smith. Therefore, the reports are for the sole use of the recipient and their family and may not be published in hard copy or digitally.
February 2023 - Michelle Smith